Services

Hearing Aid Repairs

Longmont, Colorado

We work with some of the best names in the business, ensuring you receive only the best in audiology care, like: Cochlear, Starkey, Oticon, Phonak, Signia/Siemens, ReSound, Unitron, and Widex.

If you have a problem with your hearing aids, you can depend on our professionals for expert cleaning and repair of any type of hearing aid from most manufacturers. Most repairs can be performed in-house while you wait. If your hearing aids must be returned to the manufacturer for warranty repair, we will take care of that for you. If your hearing aids are not under warranty, we will give you an estimate of the repair cost before any work is done.

Personalized Hearing Aid Care - Longmont, Colorado

No matter how careful you are with your hearing aid, things happen. If an accident has led to malfunction or damage to your hearing aids, we are here to help. The first step is an assessment of the damage. Some issues are reparable in-office, while others may require the involvement of the manufacturer. Our staff is equipped and educated to help you determine the next steps so we can get you hearing your best again.

Before bringing your hearing aids to us, we can help you with some basic troubleshooting. To help us narrow down the cause and resolution to your problem, you can try these things at home before bringing the device(s) to us:

Change the wax guards
Change the domes
Replace the batteries, or place rechargeable aids on the charging station to make sure
Connections are operating (and be sure the charging lights are illuminated)
Determine if the device is turning on by listening for start-up chimes and / or checking its Bluetooth connection on your phone.

If your device is still not working properly after troubleshooting, it’s time to bring it to the professionals.

Audiologists and hearing aid specialists at Longmont Hearing and Tinnitus Center can remedy a myriad of issues. From broken receiver wires or plugged wax guards, to brittle tubing and torn domes, a lot of the most common problems are resolvable right here in the office. In some cases, you can walk out with a repaired aid on the same day you brought it in!

If upon assessment, we discover that your device needs more intensive repairs, we will recommend forwarding it to its respective manufacturer. Such services or concerns may include custom casing repairs, embedded receiver issues, internal electrical and hardware problems, and other more extensive services. These repairs are sent directly to the manufacturer for specialized resolution, and typically take about 10 – 14 business days to return to the office. Depending on the age of your devices and the status of your warranty, the cost of these repairs is determined by the manufacturer. We ensure you receive only the best in audiology care by working with some of the best names in the business, such as: Starkey, Oticon, Phonak, Signia/Siemens, ReSound, Unitron, Widex, and Cochlear.

Intensive Repairs

For more intensive repairs, we endorse sending the device to the manufacturers’ repair labs. Device issues that may need extensive repairs include custom casing repairs, embedded receiver issues, internal electrical and hardware problems. These repairs are sent directly to the manufacturer for specialized resolution, and typically take about 10 – 14 business days to return to the office. Depending on the age of your devices and the status of your warranty, the cost of these repairs is determined by the manufacturer.

We work with some of the best names in the business, ensuring you receive only the best in audiology care, like: Cochlear, Starkey, Oticon, Phonak, Signia/Siemens, ReSound, Unitron, and Widex.

Hearing Aid Repairs Longmont, Colorado

Our audiologists and hearing aid specialists can remedy a myriad of issues. From broken receiver wires or plugged wax guards, to brittle tubing and torn domes, a lot of the most common problems are resolvable right here in the office. In some cases, you can walk out with a repaired aid on the same day you brought it in!

Hearing Aid Repairs - Troubleshooting 101

To help us narrow down the cause and resolution to your problem, you can try these troubleshooting hacks at home before bringing the device(s) to us:

Change the wax guards
Change the domes
Replace the batteries, or place rechargeable aids on the charging station to make sure connections are operating (i.e., are the charging lights illuminated?)
Determine if the device is turning on by listening for start-up chimes, checking its Bluetooth connection on your phone, etc.
If you've done all of the above and the device is still not working as it should, then bring it to us for hearing aid repair or evaluation.

Not all repairs are alike

Things happen to hearing aids! If your hearing aids aren’t working properly, we are here to help. The first step is an assessment of the damage. Some issues are reparable in-office. Other issues may require a trip to the manufacturer. Our staff is equipped and educated to help you determine the next steps so we can get you hearing your best again.

When to get more help for a repair

There are hearing aid issues that can be categorized as slight or minor, while there are also those that require urgent attention. Here’s when you need to get more help for hearing aid repairs:

You have attempted troubleshooting and the device still isn't working properly.
You are experiencing excessive feedback or whistling. This could indicate an improper physical fit. Keep in mind that even if the hearing aids fit well initially, ears can change their size and shape over time, especially if there are weight changes.
If the hearing aid(s) has been irreversibly damaged, the case or housing has cracked or there are visible holes on the shell or faceplate, bring your hearing aids to your provider right away to avoid further damage.

Preventing the Need For Repairs: Keep Your Hearing Aid Clean

While some hearing aid issues can be solved with troubleshooting at home, you may run into a problem that requires professional assistance. Hearing aids are placed inside the ear (either partially or completely), making them susceptible to earwax and debris accumulation. The device has tiny holes and spaces that can be easily blocked without proper maintenance. To keep microphones and sound ports clear, we highly encourage proper cleaning and hygiene with routine device cleaning (at least once daily, usually before bed). You can clean your hearing aids with a dry cloth or tissue, or using hearing aid cleaning materials and tools recommended or provided by your audiologist.. To avoid build-up from clogging the sound ports and microphone, we highly encourage proper cleaning and hygiene with routine device cleaning (at least once daily, usually before bed). You can clean your hearing aids with a dry cloth or tissue, or using hearing aid cleaning paraphernalia recommended or provided by your audiologist.

Earwax is a common enemy of hearing aids (which is quite ironic since they are in the same environment). Wax can become trapped in the small openings of the hearing aid which can cause feedback or temporary static sounds when in use. To avoid this inconvenience, always make sure to clean your hearing aids regularly.

There are hearing aid issues that can be categorized as slight or minor, while there are also those that require urgent attention. Here’s when you need to get more help for hearing aid repairs:

Proper Ear Hygiene

Speaking of cleanliness, the ears should also be clean and free from excessive earwax. Maintaining the cleanliness of the hearing aids and your ears can significantly lessen the need for frequent or major hearing aid repairs.

Earwax is a natural and essential body secretion, but in excess, it can cause hearing aid issues. If you notice that your hearing aids are becoming clogged with wax regularly, we recommend reaching out to an audiologist to determine whether wax removal is necessary.

Inserting cotton swabs in the ears or using ear candles are highly discouraged. The earwax could be pushed deeper into the ear canal or you could end up with a punctured eardrum. Save yourself the trouble and seek professional help instead.

Keep Hearing Aids Away From Moisture

Did you know that prolonged exposure to moisture is the leading cause of hearing aid damage? You may not realize it, but hearing aids are subjected to moisture with daily use – sweat, humidity, unexpected drizzles.

Daily use of a dessicant or electric dryer is recommended (usually while charging, for rechargeable devices) to reduce moisture buildup.

Avoid storing your hearing aids and charger in the bathroom where steam and moisture are more prevalent.

Wiping the devices down with a dry cloth at the end of the day will also help keep moisture from building up in the device.”